Terms & Conditions
Dviaje Inc
Last Updated: March 3, 2026
These Terms & Conditions govern the relationship between Dviaje Inc (“Dviaje,” “we,” “our”) and the traveler (“you,” “client”).
By requesting a quote, submitting a deposit, or making a payment, you confirm that you have read and agree to these Terms.
- Our Role
Dviaje Inc acts as a travel advisor and booking intermediary for third-party suppliers such as airlines, cruise lines, hotels, tour operators, transfer companies, and insurance providers (“Suppliers”).
We do not own or control these Suppliers. All bookings are subject to the terms and conditions of the Supplier providing the service.
- Pricing & Payments
- Prices are not guaranteed until confirmed and ticketed.
- A deposit may be required to secure your reservation.
- Final payment must be made by the supplier’s deadline.
- Late payments may result in cancellation and loss of funds.
- All Dviaje service fees are non-refundable.
- A credit card processing fee may apply and will be disclosed in advance.
By authorizing payment, you confirm you are the authorized cardholder and approve the amount charged. Improper chargebacks may result in collection action and recovery of related fees.
- Cancellations – Individual Bookings
Cancellation policies vary by supplier and fare type.
Many bookings are:
- Non-refundable
- Subject to penalties
- Eligible for credit instead of refund
Refund timelines depend entirely on the supplier and may take 30–90 days or longer.
No refunds are provided for:
- No-shows
- Missed flights
- Late arrivals
- Early departures
- Unused services
- Group & All-Inclusive Trip Cancellation Policy
The following terms apply to group departures and organized all-inclusive trips.
Deposits
All deposits are non-refundable.
91 Days or More Before Travel
Payments are refundable excluding:
- Non-refundable deposit
- Air tickets
- Any non-refundable supplier payments
Airfare is refundable only if purchased under a refundable fare.
91–50 Days Before Travel
50% of payments made are refundable, excluding:
- Deposit
- Air tickets (unless refundable fare)
- Supplier-imposed penalties
Less Than 50 Days Before Travel
All payments are non-refundable.
Name changes may be considered if permitted by the airline or supplier and may involve additional fees.
No refunds will be given for voluntarily unused accommodations, transfers, excursions, or cancellations after the group itinerary has begun.
Cruise lines, airlines, and other suppliers may impose separate cancellation penalties according to their own policies.
- Changes to Reservations
Changes are subject to:
- Supplier rules
- Availability
- Fare differences
- Applicable change fees
Dviaje may charge a service fee for modifications.
Some bookings may not allow changes.
- Travel Documents & Entry Requirements
You are responsible for ensuring you have:
- A valid passport (typically valid 6 months beyond return)
- Required visas
- Health documentation
- Vaccination records
- REAL ID compliance (for U.S. domestic travel, if applicable)
Dviaje Inc is not responsible for denied boarding or entry due to improper documentation.
- Travel Insurance
Travel insurance is strongly recommended.
If you decline insurance, you accept full financial responsibility for:
- Cancellations
- Medical emergencies
- Trip interruptions
- Weather events
- Supplier bankruptcy
- Government restrictions
- Responsibility & Limitation of Liability
Suppliers are independent contractors. Dviaje Inc is not responsible for:
- Acts or omissions of suppliers
- Schedule changes
- Mechanical failures
- Overbookings
- Strikes
- Bankruptcy
- Weather events
- Government actions
- Pandemics
- Force majeure events
Travel involves inherent risks. By booking, you voluntarily accept those risks.
To the fullest extent permitted by law, Dviaje Inc’s liability is limited to the service fees paid directly to Dviaje Inc.
We are not responsible for indirect, incidental, or consequential damages.
- Traveler Responsibility & Conduct (Group Travel)
Group and international travel requires cooperation and respect.
By participating in a group trip, you agree to:
- Follow local laws and supplier rules
- Respect fellow travelers and staff
- Arrive on time for scheduled activities
- Follow instructions from tour leaders and guides
Dviaje reserves the right to remove any traveler from a trip, without refund, if their behavior is disruptive, unsafe, unlawful, or negatively impacts the group.
If removal occurs, the traveler is responsible for all resulting expenses, including return transportation.
- Pricing Errors
In the event of an obvious pricing or supplier error, Dviaje reserves the right to correct the error or cancel the booking without penalty.
- Governing Law
This Agreement is governed by the laws of the State of Florida.
Any disputes shall be resolved exclusively in Miami-Dade County, Florida.
- Acceptance
By submitting payment or confirming a booking, you acknowledge that you:
- Have read these Terms & Conditions
- Understand them
- Agree to be bound by them